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Terms & Conditions

General Terms

Tickets are non-refundable and non-transferrable. All sales are final. By purchase/use of the ticket, you consent to the use of your image or likeness incidental to any live or recorded video display or other transmission or reproduction of the event. By purchase/use of the ticket, you agree, that you will not transmit or aid in transmitting any recording, description, account, picture, or reproduction of talks where the speaker or staff explicitly asks you not to. The buyer acknowledges that, though all announced celebrity guests are confirmed, celebrity guests are subject to cancellation due to professional and personal obligations. Seating at panels, screenings, and events as well as meeting specific celebrities are not guaranteed and are first come first serve. By purchase/use of the ticket, you agree to adhere to venue and event rules or regulations that apply. Violation of rules or regulations can result in removal from the event and revocation of the ticket without the refund of any portion of the ticket price. If the event is postponed due to public health concerns, your ticket will be redeemable for the rescheduled dates.

Refund Policy

All admission tickets are NON-REFUNDABLE under any circumstances.
IF a celebrity must cancel for unforeseen circumstances and you purchased a Pro-Photo-Op or Autograph Session the Pro-Photo and/or Autograph Session will be refunded. 
YOUR General admission ticket(s) are NON-REFUNDABLE

Mad Monster, at its sole discretion, retains the right to expel indivuals who, in its judgement, don disrepspectful attire or engage in misconduct and/or disrespect towards attendees, staff, vendors, guests, or its affiliates, without the obligation to provide a refund. 

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Event Summary

Join us August 23rd - 25th 2024 for 3 days of Madness at Embassy Suites Concord Mills. Meet celebrity guests, attend Q&A's, professional photo-ops, shop with our merchants of macabre from ALL over the country, kill your favorite songs at Scaraoke (scary karaoke) and enter costume in our contest for cash prizes. 
Please remember that prices increase at the door and professional photo-ops are limited!

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